Terms & Conditions
General Terms and Conditions (AGB) governing orders placed through TouchCard.
General Terms and Conditions (AGB) governing orders placed through TouchCard.
These Terms and Conditions ("AGB") apply to all contracts concluded between you ("the customer") and TouchCard (the operator named in our Imprint) through the touchcard.eu website. They apply to consumers as defined in §13 BGB.
Our website is an invitation to make an offer. By placing an order, you submit a binding offer to purchase the selected card with the personalised content you have entered. We accept your offer either by sending an order confirmation email or by dispatching the goods.
Each TouchCard is produced to your individual specifications. You are responsible for the correctness of the message text you submit, including spelling, names, and content. Please review your message carefully before placing the order — we use a live Braille preview to help you verify the layout.
Our team proofreads each message for Braille accuracy, but we do not check the spelling or content of the message itself. We will produce exactly what you submitted.
Our typical production time is 2–3 business days. Delivery times depend on destination — see our Shipping & Returns page for details.
Shipping costs are included in the displayed product price for all destinations we ship to.
All prices shown on the product pages are final prices including any applicable taxes (VAT for UK orders) and shipping costs. As a small business under §19 UStG, we do not charge German VAT on orders shipped within Germany or the EU.
Payment is processed at checkout via the methods displayed on our payment page. Until our online payment integration is fully active, orders are confirmed and invoiced by email.
Under EU Directive 2011/83/EU Article 16(c) and §312g Abs. 2 Nr. 1 BGB, the 14-day right of withdrawal does not apply to goods that are not prefabricated and that are made to the consumer's individual specifications or are clearly personalised.
Because each TouchCard is produced after order with a unique Braille message that permanently alters the card and cannot be reversed or resold, the right of withdrawal does not apply to our personalised Braille cards.
This exemption is communicated on the product page, in the order summary, and in this AGB before contract conclusion.
The withdrawal exemption above does not affect your statutory warranty rights. If we make a production error (incorrect message produced, illegible Braille, defective card, damage in transit), we will replace the card free of charge.
Please report any defects to hello@touchcard.eu within 14 days of receiving your order. Photographs help us process claims quickly.
We are liable without limitation for damages caused by intent or gross negligence. For damages caused by simple negligence, we are liable only to the extent of typical, foreseeable damages, and only in cases where a material contractual obligation is breached. This limitation does not apply to claims under the Product Liability Act, for personal injury, or under any guarantee we have explicitly assumed.
We process your personal data in accordance with our Privacy Policy, which forms part of these terms.
The European Commission's online dispute resolution platform was discontinued on 20 March 2025 (Regulation (EU) 2024/3228). We are not obliged and not willing to participate in dispute settlement proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG).
These terms are governed by German law, with the exception of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of mandatory consumer protection rights of the country of their habitual residence.
If any provision of these terms is or becomes invalid, this does not affect the validity of the remaining provisions.
Last updated: May 2026